Freshmarketer Review 2024: Pricing, Features, Pros, and Cons

Introduction to Freshmarketer Review

In the ever-evolving landscape of marketing and sales, having the right tools at your disposal can make all the difference. Freshmarketer, a powerful marketing automation software, aims to empower businesses by providing personalized customer experiences and enhancing engagement. In this comprehensive review, we’ll delve into Freshmarketer’s features, pricing, advantages, and limitations. Whether you’re a seasoned marketer or a curious entrepreneur, let’s explore what Freshmarketer has to offer.

What is Freshmarketer?

Freshmarketer is more than just a CRM; it’s a comprehensive suite that helps marketing teams create unique buyer experiences. Let’s dive deeper into its key features:

Freshmarketer Review

1. Personalized Customer Experiences

Freshmarketer allows you to gain insights into your audience’s behavior and engagement. By understanding your customers better, you can tailor your marketing efforts to meet their specific needs. Here’s how Freshmarketer achieves personalization:

  • Visitor Tracking: Freshmarketer tracks user behavior on your website, including page visits, clicks, and interactions. This data helps you understand what interests your visitors and enables targeted communication.
  • Behavioral Segmentation: Segment your audience based on specific actions they take. For example, you can create segments for users who abandoned their shopping carts or those who engaged with a particular product page.
  • Personalized Emails: Craft personalized email campaigns based on user behavior. Whether it’s sending a follow-up email after a download or recommending related products, Freshmarketer ensures relevant communication.

2. Campaign Analytics

With powerful campaign analytics, Freshmarketer provides valuable insights into opens, clicks, and responses. This data allows you to fine-tune your marketing strategies, improve engagement, and generate quality leads for your sales team. The self-serve landing page builder and native conversion rate optimization (CRO) features further accelerate lead generation and conversion.

3. Freshsales Suite Integration

For seamless collaboration between marketing and sales, Freshsales Suite offers an all-in-one solution. It brings together sales force automation, marketing automation, chat, and telephony. Now, marketing teams better understand their target audience and sales teams have a clear picture of who they’re selling to.

Detailed Look On Freshmarket er’s Features

1. Seamless Multichannel Interaction

Real-Time Conversations Across Platforms

Freshmarketer is not just a platform; it’s your companion for real-time engagement. From crafting personalized emails with the drag-and-drop editor to sending timely SMS updates and high-performing WhatsApp campaigns, Freshmarketer ensures your brand stays connected across channels. The integration with Apple Message for Business and Google Business Messages adds a touch of inclusivity, managing conversations within the Apple ecosystem and addressing queries raised on Google Maps and Search.

2. Social Media Mastery with a Personal Touch

Engagement on Instagram, Facebook, LINE, and More

Freshmarketer understands the importance of social media. It seamlessly integrates with Instagram DM, Facebook Messenger, and LINE, allowing you to respond to comments, manage queries, and handle conversations right from the CRM. The ability to design and manage Social Media Campaigns for Facebook and Instagram adds another layer to your online presence, ensuring your brand remains vibrant and engaging.

3. Targeted Segmentation for Personalization

Tailored Segments for Personalized Engagement

Freshmarketer takes personalization to the next level with Marketing Segments. Whether it’s based on demographics, geography, or behavior, you can group your customers in ways that matter. The integration with Shopify and WooCommerce simplifies the process for e-commerce businesses, offering pre-built segments that let you set up personalized campaigns in minutes.

4. Templates for Effortless Creativity

Ready-Made Templates for Quick Start

Time is of the essence in marketing, and Freshmarketer values yours. With a variety of Email Templates, Bot Templates, and Journey Templates, you can kickstart your campaigns without the hassle. These templates not only save time but also ensure your communications maintain a professional and polished appearance.

5. Streamlined Automation for Efficiency

End-to-End Automation for Consistent Communication

Freshmarketer doesn’t just save time; it elevates efficiency. From Email Campaigns to WhatsApp and SMS Campaigns, every aspect of your marketing strategy can be automated. The inclusion of Transactional Emails and Chat Campaigns ensures critical communication is configured seamlessly, and customer queries are addressed instantly.

6. Robust Reporting and Analytics for Insightful Decisions

Real-Time Insights with E-commerce Dashboard

Freshmarketer’s E-commerce Dashboard provides a snapshot of your store’s performance in real-time. Track key metrics such as total sales and orders effortlessly, gaining insights that inform your overall strategy.

In-depth analytics for Strategic Decision-Making

Delve into the performance of your campaigns with dedicated Email & SMS Performance Dashboards. Revenue Attribution reports offer insights into the campaigns leading to higher conversions, while Conversion Rate Optimization tools provide real-time data for enhancing website conversions.

7. Effortless Integrations for a Unified Experience

Flexible Integration with Your Favorite Tools

Collaboration is key, and Freshmarketer ensures a seamless experience. With API Access and a diverse Marketplace, integrate Freshmarketer with your favorite tools effortlessly.

Deep Integration with Shopify, WooCommerce, and Zapier

For e-commerce businesses, Freshmarketer deepens integration with Shopify and WooCommerce, streamlining customer engagement across channels. The integration with Zapier opens up avenues for expanded automation, connecting your marketing efforts with popular apps effortlessly.

In conclusion, Freshmarketer isn’t just a tool; it’s your ally in the dynamic world of digital marketing. With a human touch, it elevates engagement across channels, tailors experiences for your audience, streamlines creativity with templates, automates with precision, provides insightful analytics, and seamlessly integrates with your preferred tools.

Pricing Tiers

Let’s break down Freshmarketer’s pricing options:

Freshmarketer Review
  1. Free CRM:
    • Ideal for small teams or startups.
    • Supports unlimited users.
    • Includes essential features like email templates and a sales dashboard.
  2. Growth:
    • Priced at $19 per user per month (billed annually).
    • Suitable for growing businesses.
    • Additional features include lead scoring and reporting.
  3. Pro:
    • At $149 per user per month (billed annually), this plan offers advanced capabilities.
    • Features like workflow automation and custom roles enhance productivity.
  4. Enterprise:
    • Geared towards large enterprises.
    • Priced at $299 per user per month (billed annually).
    • Includes API access, IP whitelisting, and dedicated account management.

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Pros and Cons


  1. User-Friendly: Freshmarketer’s intuitive interface makes it easy for marketing teams to adopt.
  2. Free Plan: The free CRM version accommodates unlimited users, making it attractive for startups.
  3. Built-in Phone Dialer: All plans include a phone dialer, streamlining communication.


  1. File Storage Limit: Freshmarketer imposes a per-user file storage limit, which may be restrictive for some organizations.
  2. AI Insights: Advanced AI-powered insights are available only in higher-priced tiers.

Alternatives to Freshmarketer

While Freshmarketer offers robust features, consider exploring these alternatives:

  1. HubSpot Marketing Hub: Known for its lead management capabilities.
  2. Zoho CRM: Includes collaborative features and task automation.
  3. Pipedrive: Visual pipeline management with document sharing.


Freshmarketer is a solid choice for businesses seeking personalized marketing solutions. Evaluate your specific requirements, explore the pricing tiers, and make an informed decision. Remember, delighting your customers is not just a means to an end—it’s the essence of successful marketing.

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