Freshcaller Review: Navigating the World of Customer Service in 2024

Freshcaller Review: Navigating the World of Customer Service in 2024

Welcome to the realm of Freshcaller, where communication meets innovation. Born as Freshworks’ telephony solution, Freshcaller isn’t just about making and receiving calls—it’s about transforming your customer service experience. Let’s dive into the 2024 review, exploring the features, advantages, and the occasional drawback.

Overview of Freshcaller Review

  • Website: freshcaller.com
  • User Review: 4.1⭐/5 (G2 Reviews)
  • Proudly Serving: 60,000+
  • Free Plan: Absolutely ✅
  • Highlighted Features: Session Routing, Speech Analytics, Session Queuing, Auto Dialer

A Peek into Freshcaller’s World – 2024 Insights

Getting to Know Freshcaller

Picture this: a cloud-based phone system that doesn’t just connect calls but revolutionizes how businesses converse with their customers. That’s Freshcaller for you. Developed by the masterminds at Freshworks, hailing from India since 2010, it has become the go-to for over 60,000 businesses worldwide.

Features That Catch Your Eye

  • Get your business number starting at a pocket-friendly $1.10 a month.
  • Local and toll-free numbers for that extra touch of professionalism.
  • Identify incoming callers and make your greetings stand out.
  • Jot down important details during calls and keep everything in one organized place.
  • Receive notifications right on your computer screen.

And if that’s not enough, dive into the extras: monitor calls, manage waiting lists, shuffle calls around, and decide which ones not to record. Splash out a bit more, and you can even keep an eye on your customer service reps and pore over detailed reports about when they’re available to assist.

Taking a Stroll Through Features Avenue

User-Friendly Vibes

Navigating Freshcaller’s phone dashboard feels like a breeze. Sharing info with your team and dialing up people is a piece of cake. The only catch? Numbers and minutes come with separate price tags.

Compatibility Check

Thinking of bringing your old number to Freshcaller? It’s a cool idea, but not all phones may groove with it. It’s more like a dance between laptops and mobiles, not so much with traditional landlines.

Apps and Availability

Sure, there’s a Freshcaller app for your phone, but your computer might feel a bit left out. Still, you can make calls from the website after securing your numbers and minutes.

Call Quality Chronicles

Trying out Freshcaller means dipping into your pocket for numbers and credits, even during trials. Testing the waters without shelling out? Not exactly a walk in the park.

Uptime Assurance

Freshcaller is your reliable buddy, boasting a 99.97% uptime. Curious about its mood? Check its status online anytime.

Security Blanket

Worried about data security? Freshcaller’s got your back with encryption magic and a rulebook dedicated to guarding health data.

Integration Playground

Freshcaller plays well with others. Whether it’s Salesforce or Freshdesk, it knows how to jam with different apps, making your tech stack sing in harmony.

How Much Does It Cost?

  • Free Plan: ₹0 per agent per month (No FREE minutes)
  • Growth Plan: ₹999 per agent per month (Up to 2000 incoming minutes/month)
  • Pro Plan: ₹2,799 per agent per month (Up to 3000 incoming minutes/month)
  • Enterprise Plan: ₹4,999 per agent per month (Comes with the VIP treatment)

For a detailed breakdown of what each plan offers, check out Freshcaller’s Pricing Page.

Exploring Alternatives: What Sets Freshcaller Apart

ProviderRatingStarting PriceUnlimited Domestic CallingInternational CallingVideo ConferencingCustomer Support
Freshcaller4.1/5⭐$0 per month, per agentNoNoNo24/7 support by phone, chat, website, and case/ticket
RingCentral3.4/5⭐$20 per monthYesYes, meteredYesSupport by phone, email, website, and case/ticket
Grasshopper3.8/5⭐$28 (paid annually)YesYes, rates varyNo24/5 support by chat, website, and case/ticket
Dialpad3.1/5⭐$15 per user, per monthYesYes; rates varyYes24/5 support by chat, website, and case/ticket
Visit Freshcaller for more details

Weighing the Pros and Cons


  • Dip your toes with a complimentary service tier and a 14-day trial.
  • Syncs seamlessly with various Freshworks customer support solutions.
  • Daily passes are available for extra agents during peak times.
  • No more guessing games—know who’s calling.


  • Watch out for those additional fees.
  • Brace yourself for an avalanche of features that competitors usually bundle.
  • Plans skip the corporate telephone line—get ready for a separate purchase.

Dive Deeper: FAQs Unraveled

What is Freshcaller?

  • It’s a cloud-based phone system and call center software designed to make your business’s call game strong.

How does Freshcaller work?

  • Set up virtual numbers, route calls, create queues, and analyze calls from a centralized dashboard. Make and receive calls from anywhere with an internet connection.

What features does Freshcaller offer?

  • Call routing, IVR, call recording, voicemail, analytics, and integration with third-party applications are just the tip of the iceberg.

Is Freshcaller easy to set up and use?

  • Absolutely. Designed to be user-friendly, businesses can configure their phone systems and start making calls within minutes, with no tech wizardry required.

For a deeper exploration of Freshcaller and a firsthand look at its features, swing by Freshcaller’s Official Website.

Leave a Comment